For HVAC and plumbing shops across Canada
When you're under a sink or on a roof, the phone keeps ringing. Callback Crew answers it, books the job, texts back anyone you miss, and asks every finished customer for a Google review.
Month-to-month. 14-day trial. You keep your phone number.
How it works
The same three things happen for every customer who calls, whether you pick up or not.
A friendly automated assistant answers when you can't, using your hours, services and the prices you approve. If a call is missed, the caller gets a text from your number within a minute.
It takes the name, address and problem, books a time, and sends you a summary. Gas smells, floods and no-heat calls go straight to you.
Every finished customer gets the same short request with a direct link to your Google profile. We draft replies to each new review for you to approve.
What a missed call costs
Move the sliders to match your shop. Most owners are surprised by the monthly total.
About 10 jobs a month going to someone else.
An estimate from your inputs, using 4.33 weeks per month. It doesn't count repeat business or referrals.
Pricing, in Canadian dollars
Pay month to month and cancel any time. Every plan starts with a 14-day trial, and setup is done for you.
Plus $997 one-time setup
Founding shops: the first three shops pay $247/month and $497 setup in exchange for a testimonial.
Plus $1,497 one-time setup. Includes 300 call minutes a month.
Founding shops: the first three shops pay $397/month and $997 setup in exchange for a testimonial.
A fast five-page site with a booking form, and a clean-up of your Google Business Profile. From $1,500, or $750 for founding shops.
Setup and weekly lead review for the Google-verified ads at the top of local search. $297 to $497 a month for current clients; you pay Google for leads directly.
Prices exclude GST/HST. Extra receptionist minutes are billed at cost plus a small handling fee, listed on your plan.
Free quote
Fill this in and you'll get a plain-language quote within one business day. If what you need isn't something we can do well, we'll say so.
Questions owners ask
Yes. The greeting says it's an automated assistant and that the call may be recorded. Callers can ask for a person at any time, and urgent calls go straight to you.
It only quotes the prices and policies you approve, and says a technician will confirm anything else on site. On the receptionist plan we review a sample of your calls every week and fix any wrong answers.
No. You turn on call forwarding to your Callback Crew line when you don't pick up, which takes about a minute. You can turn it off at any time.
No. Plans are month-to-month after a 14-day trial. The setup fee covers building your call flow, review requests and reports, and is charged once.
No. Every customer gets the same request, with no incentives and no filtering of unhappy customers. That's what Google's rules and Canada's Competition Bureau require, and it protects your profile.
Callback Crew is based in Ontario and works with shops anywhere in Canada. Setup and support happen by phone and video.